Shipping policy

OnSCell Official – Shipping Policy

1. Shipping Locations

OnSCell Official currently ships within Namibia only.

2. Products Covered

This Shipping Policy applies to all products sold by OnSCell Official, including:

  • Mobile phones

  • Tablets

  • Smartwatches

  • Accessories (chargers, cables, phone cases, screen protectors, earphones, power banks, etc.)

3. Order Processing

  • Orders are processed only after full payment has been received and confirmed.

  • Orders placed through our website, WhatsApp, or any official OnSCell Official sales channel are processed equally.

  • Same-day delivery orders must be confirmed before the daily cut-off time to qualify.

4. Delivery Methods

We offer the following delivery options:

  • Courier delivery through trusted third-party courier companies.

  • Same-day delivery within Windhoek (where available).

  • Free in-store collection.

  • Customer-arranged courier collection upon request.

5. Delivery Timeframes

Estimated delivery times are as follows:

  • Windhoek: Same-day delivery (subject to order confirmation and availability).

  • Other towns within Namibia: Approximately 1 business day.

  • Pre-orders: Approximately 2–3 weeks, depending on supplier availability and shipping schedules.

Delivery times are estimates only and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond the control of OnSCell Official.

6. Shipping Costs

  • Shipping charges are the responsibility of the customer unless otherwise stated.

  • Shipping fees vary depending on the destination and courier selected.

  • In-store collection is provided free of charge.

7. Risk & Responsibility

Once an order has been handed over to the courier company, responsibility for the parcel transfers to the customer.

OnSCell Official does not insure parcels during transit unless specifically arranged.

We are not liable for delays, loss, theft, or damage occurring while the parcel is in the possession of the courier company.

Customers are encouraged to inspect their parcel immediately upon delivery and report any visible damage to the courier before accepting the package.

8. Damaged or Missing Items

OnSCell Official is not responsible for items that are lost or damaged during transit by a third-party courier.

Any claims relating to damaged, delayed, or missing parcels must be submitted directly to the courier company responsible for the delivery.

Where reasonably possible, OnSCell Official will assist customers by providing shipment information or proof of dispatch.

9. Returns & Refused Deliveries

If a parcel is refused, unclaimed, or returned to OnSCell Official:

  • Return shipping costs will be the responsibility of the customer.

  • Any approved refund will be processed only after the returned item has been received and inspected.

  • Original shipping charges are non-refundable.

10. Contact & Support

For shipping enquiries, order tracking, or delivery assistance, please contact OnSCell Official through:

  • WhatsApp

  • Our official website

  • Email

  • Our social media pages

Our team will be happy to assist you with any shipping-related questions.

Agreement

By placing an order with OnSCell Official, you acknowledge that you have read, understood, and agreed to this Shipping Policy.